What if I need to reschedule?

We understand that life happens. However, our classes typically fill to capacity. We would appreciate as much notice as possible if you need to miss a class or fail to complete the online work on time.

If you want to reschedule and you provide at least 48 hours notice, we can transfer you to a future date (one time) with no fee. You must finish your class within 30 days. Instructor Development courses must provide 7 days notice to reschedule with no fee.

If you need to reschedule a class and you provide less than 48 hours notice, you can do so for a $30 Reschedule Fee. Instructor Development courses incur a $150 Reschedule Fee when rescheduled with less than 7 days notice (keep in mind that Instructor courses are offered infrequently).

All online coursework must be completed prior to the start time of the in-person class. If you fail to fully complete the online coursework prior to the start of the class, you are subject to these Reschedule & Cancellation Policies.

If you need to reschedule, please send us a message as soon as possible - visit our contact page for info.

What is the cancellation policy?

Most of our classes fill to capacity - cancelling means you have potentially taken a seat from another student. Here is our Cancellation/Refund policy:

Cancellation 14 days or more prior to class: Refund minus $10 cancellation fee

Cancellation 2-13 days prior to the class: Refund of 50% of your registration fee

Cancellation within 48 hours of class: No refund

No refund will be issued if you ‘no-show’ to a class. ‘No Show’ means you provided no notice that you won’t be able to attend, prior to the start time of the class. If you need to cancel, please send us a message as soon as possible - visit our contact page for info.

What if I am late to class?

You may not be more than five minutes late to class - we are unable to admit you into the classroom at that point. Once skills start - you are late! When students miss part of the class, we are not permitted to issue a certification as you have missed critical course content. If you are going to be late to class, you can reschedule your class for $30 per the Reschedule Policy above so long as you notify us before the start time.